Refund and Returns Policy
Car Parts | Engines | Trans
Last updated: March 2026
1. Overview
At Car Parts | Engines | Trans, we strive to provide high-quality automotive engines, transmissions, and replacement parts. If you are not completely satisfied with your purchase, our refund and return policy explains the conditions under which returns and refunds may be accepted.
By placing an order with us, you agree to the terms outlined in this policy.
2. Return Eligibility
Products may be eligible for return if they meet the following conditions:
- The return request is made within 14 days of delivery
- The item is unused, uninstalled, and in its original condition
- The product is returned in its original packaging
- Proof of purchase (invoice or order confirmation) is provided
Items that do not meet these conditions may not be eligible for a refund.
3. Non-Returnable Items
Certain products cannot be returned, including:
- Parts that have been installed or used
- Custom or special-order parts
- Products damaged due to improper installation
- Electrical components once installed
- Clearance or final-sale items
4. Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the item and packaging
- A brief description of the problem
We will review the claim and arrange a replacement, repair, or refund when applicable.
5. Return Process
To initiate a return, please contact our support team with the following information:
- Order number
- Product name or reference
- Reason for return
Once your request is approved, we will provide return instructions.
Returned items must be shipped to the address provided by our support team.
6. Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless:
- The product arrived damaged
- The wrong product was sent
- The item is confirmed defective
In these cases, Car Parts | Engines | Trans will cover the return shipping or provide a replacement.
7. Refunds
Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days
Shipping charges from the original order are generally non-refundable unless the return was caused by our error.
8. Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team.
9. Contact Information
For return or refund requests, please contact us:
Car Parts | Engines | Trans
Email: contact@carpartsenginestrans.com